Last updated: 21 July 2026
Prestige Roofers & Builders Ltd respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, store and share information when you visit our website, contact us for advice or a quotation, or use our roofing and building services.
Prestige Roofers & Builders Ltd is the data controller responsible for the personal information described in this policy.
Prestige Roofers & Builders Ltd
Phone: 01259 726404
William will usually answer during office hours.
WhatsApp: 07951 486702
WhatsApp is often the easiest way to send photographs of your roof or property.
Email: prestigeroofersandbuildersltd@hotmail.com
Office hours:
Monday to Friday: 8:00–17:00
Saturday: 9:00–13:00
For out-of-hours emergencies, please phone the WhatsApp number.
Service area:
Alloa and Central Scotland, including Stirlingshire, Clackmannanshire, Falkirk and West Lothian. We also undertake larger projects in Edinburgh, Glasgow, Fife and Perth and Kinross.
Depending on how you contact us and the services you request, we may collect:
Please avoid sending personal information that is not relevant to your enquiry.
We collect information directly from you when you:
We may also receive information from another person acting on your behalf, an insurer, property manager, landlord, letting agent, contractor or referral partner.
Some technical information is collected automatically when you use our website. Non-essential analytics information will only be collected after you have given the relevant cookie consent.
We may use your personal information to:
We use your contact details, property information and photographs to understand the work required, arrange surveys and provide advice or quotations.
Our lawful basis is normally taking steps at your request before entering into a contract.
When you accept a quotation, we use your information to schedule and carry out the work, communicate with you, purchase materials, manage subcontractors where necessary, issue invoices and provide warranties or aftercare.
Our lawful basis is the performance of our contract with you.
We retain invoices, payment records and other information where necessary for accounting, taxation, insurance and legal compliance.
Our lawful basis is compliance with our legal obligations.
We may process limited technical and communication information to prevent fraud or spam, maintain security, manage enquiries, improve our service and establish or defend legal claims.
Our lawful basis is our legitimate interest in operating a secure and effective business. We consider the effect of this processing on your rights and privacy before relying on legitimate interests.
With your consent, we use analytics to understand how visitors find and use the website, which pages are useful and where the website could be improved.
Our lawful basis for analytics information is consent.
We will only send promotional emails or messages where permitted by law. You may unsubscribe or ask us to stop at any time.
Cookies and similar technologies are small files or identifiers used to operate websites and understand how they are used.
We may use:
Essential cookies, which are necessary for website security, forms, cookie preferences and basic operation.
Analytics cookies, which help us understand matters such as visitor numbers, popular pages, device types and how people reached the website.
Analytics cookies are optional. They should not be placed until you select Accept, enable analytics through the cookie settings or otherwise provide valid consent. Refusing analytics cookies will not prevent you from using the main functions of the website. ICO guidance requires clear information and active consent for non-essential cookies and similar technologies.
We use Google Analytics as our analytics provider. The provider and the individual cookies it uses should be identified in the website’s cookie settings or cookie policy.
You can withdraw or change your consent at any time using the website’s cookie settings. You can also control cookies through your browser, although blocking essential cookies may affect parts of the website.
When you contact us through WhatsApp, WhatsApp and its associated companies may process information under their own privacy terms. We are responsible for how Prestige Roofers & Builders Ltd uses the information after receiving it.
Our website may contain a link to Google Maps to help you obtain directions. When you follow that link, Google may collect information about your device and use of its service under Google’s own privacy terms.
Links to external websites are provided for convenience. We are not responsible for the privacy practices or content of those websites.
Where necessary, we may share relevant information with:
We only share information that is reasonably necessary for the relevant purpose. Service providers acting for us are expected to protect the information and use it only in accordance with our instructions.
We do not sell personal information.
Some technology, analytics, email, cloud or communications providers may store or access information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is in place. Depending on the destination and provider, this may include a UK adequacy regulation or approved contractual protections.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, insurance and contractual requirements.
As a general guide:
Information may be deleted earlier when it is no longer required, or kept longer where there is a legal, insurance or dispute-related reason.
We use reasonable organisational and technical measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Access is limited to people and service providers who need the information for legitimate business purposes. However, no website, email service or internet transmission can be guaranteed to be completely secure.
Depending on the circumstances, you may have the right to:
Withdrawing consent will not affect processing that took place before the withdrawal.
To exercise a right, contact us using the details at the beginning of this policy. We may need to confirm your identity before completing a request. These rights are subject to legal conditions and exemptions. Individuals also have a right to object to certain uses of their personal information.
Please contact Prestige Roofers & Builders Ltd first if you have a concern about how we have used your information. We will try to investigate and resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.
We may update this privacy policy when our services, website technology, analytics tools or legal obligations change.
The latest version will be published on the website with an updated revision date.